I'd put this in the subscriber forum, but I cannot seem to access it. And without any other support e-mail or links on the website, I figured I'd post here.

I paid for AVpano Pro on April 10, 2010 with 3-month support option (PayPal Transaction ID: 6GC613134C273031L).

I've been trying to download the files, but keep getting the following error:

Error: This download is No longer available.

I've tried using both the original link e-mailed to me, as well as logging into this website, clicking the "Files" link under the "Downloads and Support" menu.

Hello,

I understand your request.
I am working on several developments at the same time, and I took the delay with the new version of AVpano.
This is in a few days.

For you, and those who are in the same case, don't panic!
You will receive a new ID to download with an extension of your subscription.

Regards.

I have tried accessing my download using the "Files" link under the "Your Userspace" section, but am still seeing the same error notification.

How can I download the product I paid for?

Can I just be issued a new ID to download the extension?

I figured I'd bump this thread since I just received an email about AVPano 2.0.1 for Joomla being released.

I still have NEVER been able to download, install, setup, or activate the Joomla add-on that I purchased some time ago.

I'm always prompted to purchase the add-on again before downloading, which I will not do.

I'm also still unable to access any paid membership support area of the website, which is why I'm posting this in the public forum.

Any help would be greatly appreciated as I can't speak or read any French and the English translations on the website are difficult to understand.

Hello,

I have updated your account, and I've sent a new link for the download.
To access the support service, you must first download and click the "activation" button, located on the download page.
If you have a problem, there is always the contact form.

I understand your difficulties with the French language and poor translation, but 98% of the net is in English, and it's much harder for others.

I learned English with google, there is no doubt

Best regards and good year 2011